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SOMETHINGS GOING ON AT PC VIDEO CONFERENCE.COM

ALL NEW PC VIDEO CONFERENCE It’s Dynamic and Engaging, Easy to use and always Available on-demand using most web browsers on PC, Mac or Linux.

Watch This Space - Coming Soon - February 2009

Visit our homepage here PcVideoConference.com

To View our slide show Click Here http://www.flickr.com/photos/27512527@N05/sets/72157608731548420/show/

Hello folks,

In an effort to avoid user confusion / disappointment , if you have conference version v4.2.0.79 installed please be aware this version is now obselete and will not function.

If you see this error, odds are you need to upgrade to v4.2.0.80

All customers and users will need to un-install this version and upgrade to V4.2.0.80 - Customers can access their room control panel and left click the download link to immediately install the new version. Alternatively, right click and copy and paste the conference room download link to your web-browser - upgrade webpage meeting buttons - email users / user groups etc.

Non customer users can get the latest free version here:Free Trial

Conference room users with the older version will need to contact there supplier, for the appropriate conference room link.

Please observe the un-install >> re-install procedures to ensure the installation process goes smoothly.

Step One:

When downloading the software, there is a chance this may have been corrupted or is incomplete particularly if your anti-virus software
is either Norton’s or McAffee products.

Therefore un-install the conference software by going to your “My Computer” Select Add/Remove programs and locate the conference folder and unstall it. (Further un-install details below - Step 3)

Disable Firewalls and Antivirus Software

If you have any firewall or antivirus software loaded on your computer (Norton Antivirus/Internet Security, McAfee Personal Firewall) you will need to temporarily disable it. You can disable them by going down to the bottom right corner of your computer screen to the little row of icons (see Figure 1.a) you can expand the list of icons by clicking the white arrow which points to the left.

You can disable the programs by right clicking with your mouse on the icon of the program (see figure 1.b). Choose either “Disable” or “Exit” to disable the program.

Note: After the download is complete, you can re-enable the firewall and antivirus programs by right clicking and un-checking the “disable” option or by running the program from your Start menu.

Step Two:

Some User’s firewalls require two ports to be enabled to ensure no audio and video streaming is blocked or impeded.

Configure your firewall to let ports 32768 and 32769 access the Internet.

All inbound traffic and outbound traffic must be allowed through these ports.

Go to your Control Panel > Select Security centre > Windows Firewall > Exceptions > Add Port/s

Step Three:

Uninstall and Reinstall the Software

To Perform a full reinstallation of the conference program follow these steps.

1. Go to Start > Control Panel > Add or Remove Programs
2. Uninstall (Audio/Video Conference)
3. Close the Add or Remove Programs window.
4. Go to Start > My Computer > c:/program files
5. Delete the folder “conference” if it exists.
6. Delete any icons and archives of “Conference” you might have on your desktop.
7. Disable any firewall/antivirus applications that are running (See Step One).
8. Download and install a fresh copy of the software again and try logging in.

Step Four:

WINDOWS VISTA

“User Account Controls” (UAC) policies in Windows Vista
by default runs programs with reduced privileges. This
is true even when your “User” is set as, and logged on
as, Administrator.
—–
If program installs but won’t run:

Right Click on icon (shortcut)
Click “Run as administrator” from the context menu.
—–
Program won’t install properly:

Temporarily turn “User Account Control” off:
Control panel | User accounts

Install the program and then turn “User Account Control”
back on.
(You may want to test run after install then
turn controls back on.)
—–
This should work for many programs, not just the conference software.

http://www.pcvideoconference.com/troubleshoot.html

Once installed, start the program & ensure all room settings are checked: File>>Options>> Sounds (so u can hear user arrive) NEXT..Select Text Chat>>Options Make sure you check all items - private text box optional.

Thanks for your attention and I assure you this will be the first and last time manual intervention of this nature will happen again with our service. Normally upgrades occur automatically, however this version required new executables and IP# change due to the commencement and re-location of the new datacenter.

As the year 2008 has past, it’s a natural time to reflect on all the changes of the past 12 months and prepare for the new year ahead.

Whew, have there been some changes this year! It hasn’t been boring, that’s for sure.

Psst…talk about preparing for the new year, the new flash platform looks set for launch very very soon, stay tuned !!

Have a great day, talk to you soon.

Thanks,
Anthony Hosking

www.PcVideoConference.com