Category: Service Status

12/19/12

Permalink 10:01:48 pm, by pcvideoconference, 151 words, 2749 views   English (US)
Categories: Service Status

iPRO Conference V3 Communication Servers

Please be advised that our website’s, email and customer support desk’s maybe disrupted at some point as we migrate to a brand new faster servers to handle the additional web traffic, ensure reliability as we complete 2012 in readiness for 2013.

ALL CONFERENCE ROOMS REMAIN 100% OPERATIONAL

iPRO Conference V3 Communication Servers

Preparation for the migration is currently under way and we expect some short outages as a result of the migration procedure and normal DNS internet related propagation delays within the next 24 - 48 hours.

For any emergencies, please contact us via Twitter (ConferenceV3) if our support desk is down.

We appreciate your understanding for this vital upgrade and thank all of customer’s for there continued business many of them we’ve been serving since 2004.

So from all of us here, we wish you a very Happy Festive Season and A Really Wonderful New Year 2013.

Best Regards
Anthony Hosking
Founder and CEO
www.PcVideoConference.com

09/28/12

Permalink 03:29:19 pm, by pcvideoconference, 354 words, 1725 views   English (US)
Categories: Service Status

Websites Offline

Our websites are unfortunately offline currently, due to a significant Server Drive Failure.

Therefore some of our email communications including our Help Desk Support systems will be out of action till this issue is resolved.

The GOOD news is your Video Conference Rooms are NOT effected :)

Posted Sep 27, 2012 - 08:38 AM

At approximately 6am EST this morning, vz14 encountered an unexpected crash; subsequent investigation showed serious problems with the underlying RAID array. Up until this point our monitoring of the RAID and SMART status of all hard drives showed no issues, but it appears that the unexpected reboot caused serious issues with the RAID array.

We have successfully rebuilt the RAID array and are now performing a filesystem check to insure that the data on the array is secure. We will update this posting with more information as it becomes available.

Update 12pm The filesystem check is still in progress; we hope that it will complete soon so that the server can be restored to fully operational.

Update 2pm The filesystem is still in progress

Update 4pm The filesystem check is still in progress but at this time we do not believe that the data on the server’s primary disks will be recoverable; we are now preparing to move VPS’es from backup drives to new servers

Update 6pm The filesystem check has failed and the data on the primary drive is unrecoverable. We are now moving customer VPS’es from our most recent (weekly) backups to other servers.

Update 8pm The move of customer accounts is now well underway; as each account is moved it will be started up on a new server. Unfortunately this is unavoidable as the primary data disks have been lost and we are now recovering from backups.

Update 8:30pm The restore process will continue through the night and into tomorrow; we are working to restore all customers as quickly as possible but expect this process to take 12-16 hours due to the size of the data to be restored.

11.58pm All Systems Go! Everything is back online again.

Thank you for your continued patience and understanding.

Anthony Hosking

www.PcVideoConference.com

03/30/11

Permalink 11:02:19 am, by pcvideoconference, 59 words, 1446 views   English (US)
Categories: Service Status

Service Interrupted

Some customers are experiencing connectivity issues right now, we’re working on this in conjunction with our upstream provider Time Warner.

As soon as we correct the issue, an update will be posted.

EDIT - All Services have been restored, still investigating exact reasons with Upstream provider though seems IP # were incorrectly assigned by provider. (Outage 90 mins)

Client Services Team

03/22/11

Permalink 11:40:31 pm, by pcvideoconference, 65 words, 1422 views   English (US)
Categories: Service Status

Members Area Maintenance

Customers access to the members area may experience a short interruption due to a change of IP number sometime within the next 24 hours as this resolves around the web.

However, No interruptions to the video conferencing services will result.

The members area allows conference room owners to make room setting changes, edits etc.

This maintenance was required to ensure security.

Thank you.
Client Services Team

03/11/11

Permalink 11:54:18 pm, by pcvideoconference, 194 words, 1780 views   English (US)
Categories: Service Status

DNS Issue Causing Outage

DNS Issue Causing Outage

We are currently working on restoring services and apologize for this
interruption.

An unexpected last minute change of up stream carrier has been necessary due to AT&T blocking an IP range used by the data center for our conference rooms, mail servers etc.

What is DNS?

The Domain Name System (DNS) is a hierarchical naming system built on a distributed database for computers, services, or any resource connected to the Internet or a private network. Most importantly, it translates domain names meaningful to humans into the numerical identifiers associated with networking equipment for the purpose of locating and addressing these devices worldwide.

An often-used analogy to explain the Domain Name System is that it serves as the phone book for the Internet by translating human-friendly computer hostnames into IP addresses. For example, the domain name www.example.com translates to the addresses 192.0.32.10 (IPv4) and 2620:0:2d0:200::10 (IPv6).

The outage could last several hours as the DNS resolves :(

Current time - New York Friday 7.45am , Sydney Friday 11.52PM

Again, we sincerely apologize for this interruption.

EDIT Current Time - New York Friday 8.20am Sydney 12.20am

ALL Conference rooms are live !

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